FAQs

FAqs

Questions

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Please send your inquiry to Marie Assante at [email protected] 

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Yes! We deliver to most of Manhattan and parts of Queens. Click here to see our delivery zones.

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We usually don’t offer discounts. However, sign up to our mailing list and stay in touch on social media. We occasionally do giveaways and special promotions in our app!

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Please leave us a friendly review on GoogleYelp and follow us on social media!

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Yes. Gift cards are available here.

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We would love to bring Beyond Sushi outside of New York when the right time and opportunities come.

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We do, but only at our W 37th street and our Upper East Side locations. To make a reservation at 37th street, click here. To make a reservation at our Upper East Side location, click here. Please note that after 5pm, both locations serve an exclusive dinner menu. The menu is available for viewing here

For reservations of 15 or more, please call us at (718) 606-2179 or email us at [email protected].

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Of course! For every $100 spent, you get $10 credit. Create an account on our website or our mobile app and use it anytime you place an order. Click here to learn more about our policy.

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As a small business, our resources are often limited. We try our best to sponsor events that fit best to our mission. Due to high volume of requests, we can’t always respond to every email.

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First of all, we’re very sorry to hear this. Please email us at [email protected]. We’ll take care of the issue ASAP.

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We have three options for catering:

  • Drop-off – Healthy ready-to-serve platters that are perfect for office lunches, meetings, or casual events. You can even order online!
  • Full-service – Hors d’oeuvres, seated meals, and chef-manned buffets for upscale events. We also offer event staffing, bar services, rental coordination, and more. 
  • Private events – Book one of our restaurant locations for your next celebration. Custom event menus available. 

Click here to learn more, or email us at [email protected]

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We cater corporate meetings and and functions, private parties, lunches, weddings, and any occasion in between. Whether you’re planning a casual gathering or extravagant event, we offer exciting options that will impress your guests. 

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We deliver throughout NYC for a standard fee of 10% of your order subtotal ($20 minimum fee). For deliveries outside of NYC, inquire for availability and additional fees. 

For full-service event catering, we are available to travel. 

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We request that orders are submitted 36 hours in advance. Orders for the weekend dates must be finalized by 3:00pm on Friday. 

For last minute orders, call us at (718) 606-2179 or email [email protected] We’ll do our best to accommodate your request, but please note that our catering office is closed on the weekends.

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Orders can be cancelled 24 hours prior to your event free of charge.

If you cancel with less than 24 hours’ notice, you will be charged in full for your order.

For orders above $1,000.00 we request a deposit of 50 %. This deposit is non-refundable if your event is cancelled less than one week prior to your event date.

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We’re not 100% organic.

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We buy from local markets whenever possible.

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Of course! Our sushi menu is 100% gluten free. The rest of our menu is also gluten-free friendly. However, please note that we only have one kitchen, so there may be chance of cross contamination. If you have Celiac disease or have severe allergy, we’d recommend not dining at our establishments.

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We use agave in our products.

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We’re glad you asked! Our dinner menu is currently served at our flagship at W 37th Street, W 56th Street, Nolita and our newest location on the Upper East Side! It is available after 5PM every day as well as all day on the weekends. The menu includes shareables, mains, our signature sushi and dumplings, and (of course) dessert.

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We currently don’t have the nutritional information available. However, it’s definitely in our list to work on.

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Of course! For every $100 spent, you get $10 credit. Create an account on our website or our mobile app and use it anytime you place an order. Click here to learn more about our policy.

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Our rewards policy is simple and gratifying.

For every $100 spent, you receive $10 credit.
With no credit expiration, you may safely store the credit in your account or redeem right away.

To join, simply create an account on our website or mobile app. Remember that your orders only count if you sign in when placing an order. To track your progress, visit My Beyond Sushi.

Things to note:

  • Orders on third-party platforms may not be used
  • In-store orders are not eligible
  • Store credits don’t have monetary values
  • Store credits may not be applied for catering orders. 
  • Rewards credits can not be obtained through onlline catering orders. 
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Make sure you sign into your account whenever you place an order. The points will be automatically added to your progress.

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No, it doesn’t. The credit will always remain in your account until you want to use it. 

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Unfortunately not. Points can only be added when you order via our website or our mobile app. 

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On our website, go to My Beyond Sushi and log in to your account. Then click on Rewards to see your progress and history. 

On our mobile app, click on Account then Rewards. 

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Yes! You can order on our website or our mobile app. We offer both delivery and pickup.

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We have a minimum of $15 for delivery before tax and tip. 

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We deliver to most of lower Manhattan! Please click here to find out if we deliver to your address. You can also check on the Beyond Sushi app by entering the address in delivery box.

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Please check the email receipt that you receive from us. The location information is listed in the email. We’d suggest contacting the location directly to find out about your order status.

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We’re sorry to hear this. Please email us at [email protected]. We will resolve the issue as soon as we can.

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